Questions
Frequently asked questions
Booking
How do I book a ride?
Tap “Where to?”, choose your destination, pick a ride option and confirm. You will see your driver on the map as soon as they accept.
Can I book in advance?
Yes. After choosing your destination, tap “Now” and pick a time between 30 minutes and 30 days ahead. Your bookings are listed in Activity › Scheduled, where you can cancel them.
Where is Taissir available?
When you set your pickup, the app tells you right away if it is in an area Taissir serves. If not, it shows “Not available here yet”.
Which ride options are there?
Taissir Standard (4 seats), Taissir XL (6 seats), Taissir Premium and Taissir Luxury. The app shows the options available for your trip.
Prices and payment
How is the price calculated?
Each option shows a fare estimate with its breakdown: base fare, distance, time and, when demand is high, a clearly shown adjustment. The price is fixed when you book.
How do I pay?
Trips are paid in cash to the driver at the end of the ride. The price shown when you book is the price you pay. Card and mobile payments are not available.
How do I use a promo code?
On the ride options screen, tap “Add promo code” before booking. Current offers are listed in Account › Offers.
During and after the trip
Can I cancel a ride?
Yes, at any time before the trip ends, from the ride screen. Cancelling is free. Tell us why so we can improve.
What if I feel unsafe during a trip?
Tap Safety on the trip screen to call the police (17) or civil protection (14) in one tap.
I left something in the car
Open the trip in Activity and tap “Get help with this trip”. Our team will contact you.
Can I rate my driver?
Yes. At the end of the trip you can give one to five stars and add a comment.
Your account
How do I sign in?
With your Algerian mobile number (you receive a 6-digit code by SMS) or with your email and password.
How do I change my name, phone or email?
These details can’t be edited in the app yet. Write to taissir.app@gmail.com from your account’s email and we will update them.
How do I delete my account?
In the app: Account › Delete account. Or on the account deletion page of this website.
Is there an iPhone app?
Not yet. Taissir is available on Android.