These terms govern your use of the Taissir app and website. By creating an account or booking a trip, you accept them.
The service
The app lets you book trips with drivers registered on the Taissir platform. Drivers sign up through a separate driver app and must be approved before they can take rides.
The app shows whether your pickup point is in an area Taissir serves. Rides depend on drivers being available: when every driver nearby is busy, the app tells you and no trip is created.
Your account
- You must give accurate information and keep it up to date.
- You are responsible for your account. Keep your password and the codes you receive by SMS to yourself.
- Your first name is shown to your driver when you book.
- We may suspend an account that breaks these terms, harms drivers or other users, or is used for fraud. A suspended account can’t sign in; write to us to find out more.
Booking and prices
- Before you book, each ride option shows a fare estimate with its breakdown: base fare, distance, time and, when demand is high, a clearly indicated adjustment. A minimum fare may apply.
- The price is fixed when you book. The price shown when you book is the price you pay.
- Promo codes apply under the conditions shown with them (validity, ride options). A code is applied only if the app accepts it before you book.
- You can schedule a ride from 30 minutes to 30 days ahead. A scheduled ride is dispatched to an available driver shortly before the pickup time.
Payment
You pay your driver in cash at the end of the trip, in Algerian dinars, the amount shown when you booked. Card and mobile payments are not available in the app.
Cancellations
- You can cancel a ride at any time before it ends, from the ride screen, and a scheduled ride from Activity. The app does not charge a cancellation fee.
- A driver may also cancel; the app tells you and you can book again right away.
Behaviour
Treat drivers with respect, be at the pickup point on time, wear your seatbelt, and do not damage the vehicle or carry anything illegal or dangerous. Ratings and comments must be honest and respectful. Drivers are expected to behave in the same way toward you; tell us about any problem from the trip in Activity.
Safety
During a trip, the safety toolkit calls the police (17) or civil protection (14). Taissir is not an emergency service: in an emergency, always call the emergency services directly.
Lost items
If you forget something in a car, open the trip in Activity and tap “Get help with this trip”. Our team will contact you to help; we can’t guarantee the item will be found.
Responsibility
Nothing in these terms limits the rights you have under the law.
The app and its content
The app, the Taissir name and logo and the content of this website belong to Taissir. You may use the app for your own trips; you may not copy it, reverse-engineer it, misuse the service or disrupt it.
The app evolves: features may change. We announce important changes in the app.
Personal data
How we use your data is explained in the privacy policy. You can delete your account at any time: see Delete your account.
Changes to these terms
If these terms change, we update this page and its date and announce significant changes in the app. If you keep using Taissir after a change, the new terms apply.
Disputes
Before any dispute, write to us at taissir.app@gmail.com: most problems are solved this way.