This policy explains what personal data the Taissir app and this website process, why, who receives it, how long it is kept and how you can exercise your rights. It describes the app as it works today.
Who is responsible
Your data is processed by the publisher of the Taissir app and website (“Taissir”, “we”).
For any question about this policy or your data, write to taissir.app@gmail.com.
What this policy covers
The Taissir rider app for Android and the website taissir-app.com. Drivers use a separate app; this policy covers the information about drivers that riders see.
The data we process
Your account
First and last name, email address, mobile number and date of birth. If you create a password, only a hashed form of it is stored. If you sign in with your mobile number, the number is verified with a 6-digit code sent by SMS through Firebase Authentication (Google).
Your trips
Pickup and destination, booking and trip times, the ride option chosen, fare estimate and fare, promo code used, trip status, cancellations and their reason, scheduled rides, and the ratings and comments you give.
Your location
With your permission, the app reads your device’s location while you are using it, to set your pickup and show you on the map. The app does not access your location in the background. You can refuse and place your pickup on the map yourself. During a trip, you see your driver’s position.
Device and notifications
A notification token (Firebase Cloud Messaging), the device model and Android version, the app language and your notification preferences.
Support
The help requests you send from the app (topic and urgency) and the messages you send us by email or through the website’s contact form.
Technical data
Our servers record technical logs (including IP address, date and requested address). If the app crashes, an error report is sent to Sentry; personal data collection is turned off in these reports, which contain the device type, Android version, app version and technical details of the error.
On this website
The website uses no analytics or advertising tools. It only processes what you send through its forms (see “Contact form” and “Account deletion” below).
Why we use it
- To provide the service: create and secure your account, calculate prices, book trips, connect you with a driver, show the trip in real time and keep your trip history. This is necessary to perform our agreement with you.
- Safety and abuse prevention: keep trip records, handle reports, suspend accounts that break the rules, and protect the service against fraud and attacks.
- Support: answer your requests and help with a trip.
- Notifications: tell you about your trips and, if you choose it, about offers. You choose the topics in the app’s notification settings and can turn notifications off in Android settings.
- Reliability: fix crashes and errors using crash reports and server logs.
- Legal obligations: keep the records the law requires.
App permissions
- Location (precise and approximate), only while the app is in use: to set your pickup and show your position.
- Notifications: trip updates and, if you choose them, other topics.
- Internet access: to communicate with Taissir.
Calling your driver or emergency services opens your phone’s dialer; the app does not need the phone permission.
Transfers outside the country
Google and Sentry may process data in other countries, under their own data protection commitments.
How long we keep it
- Account data: as long as your account is open.
- After you delete your account: the account is closed immediately and can no longer be used. The personal data still stored with it is erased on request (see “Account deletion”). There is no automatic erasure yet.
- Trip records: kept for the period the law requires.
- Server logs: 30 days.
- Backups on the server: 14 days.
- Support messages: as long as needed to handle your request.
Security
Connections to Taissir are encrypted (HTTPS). Passwords are stored only in hashed form. Access to the servers and data is restricted to the people who need it. No system is perfectly secure: if you think your account has been misused, write to us.
Your rights
You can ask to access, correct or delete your data, or object to some uses of it:
- Access and copy: write to taissir.app@gmail.com from your account’s email.
- Correction: name, phone and email can’t be edited in the app yet; write to us and we will update them.
- Deletion: in the app (Account › Delete account) or on the account deletion page.
- Location and notifications: you can withdraw these permissions at any time in Android settings.
To protect your account, we may ask you to prove it is yours. If you think your data is not handled properly, you can also contact the data protection authority of your country.
Children
Taissir is not intended for children.
Contact form and account deletion on the website
Contact form: your name, email, topic and message are sent to the Taissir team by email and are not stored by the website.
Account deletion: the email and password you enter are sent over an encrypted connection to the Taissir API to confirm the account is yours; the website does not store them. Between the two steps, a temporary cookie (at most 10 minutes) links your browser to the pending request; see the cookie policy.
Changes to this policy
If this policy changes, we update this page and its date. Significant changes are also announced in the app.